Refund policy
Return & Exchange Policy
All Sales Final – We offer exchange or store credit only, unless your item arrives damaged.
You have 14 days from the date of delivery to initiate a return. After this period, returns will not be accepted.
Returned items must be in their original, unused condition with all tags still attached. We do not accept returns on undergarments for hygiene reasons.
Once your return is received and inspected, we will process your store credit or exchange within 3-5 business days. Please note that shipping charges, duties, and taxes are non-refundable.
How to Return
- Email us at contact@garnet-ldn.com with your order number, item(s), and reason for return.
Responsibility
Returned items remain your responsibility until they reach us. Please ensure your items are securely packaged and obtain proof of postage/tracked delivery to avoid any issues. We are not liable for any lost or damaged returns during transit.
For further assistance, feel free to contact us at contact@garnet-ldn.com
Shipping
To return your product, you should mail your product to:
398A HALE END RD, E4 9PB, LONSON, UNITED KINGDOM
If you are shipping an item over 80, you should consider using a traceable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.